TYMEHOOK PRIVACY POLICY

Revised: July 27, 2020

SCOPE

Welcome to Tymehook Accountability’s Privacy Policy. Your right to privacy and online security is important to us. This Privacy Policy tells you how we, Three Griffins, Inc., collect and/or use your information through our mobile application (Tymehook Accountability, referred to herein as “application”), website (tymehookaccountability.com), and/or services. By accessing this application and/or website, and use of our services, by any means, you consent to our privacy policy. Three Griffins, Inc. may modify and/or change this Privacy Policy at any time and these changes are effective upon posting. Your continued use of the application, website, and/or services, constitutes your acceptance to this Privacy Policy and any updates of the same.

This Privacy Policy does not apply to the third-party online or mobile store (“app store”) from which you download and install the application or make payments. The app store may collect and use data about you. We are not responsible for any of the data collected by any such third-party.

OVERVIEW OF TYMEHOOK

Tymehook Accountability (“Tymehook”) provides a web-based platform which timestamps and geotracks specific activities and metrics related to insurance claims and performed by individuals, such as field adjusters hired by independent insurance adjustment firms and insurance companies. By monitoring and collecting such information, insurance companies and adjustment firms can compare the activities performed to the invoice submitted to identify any discrepancies and areas for efficiency improvements.

To use Tymehook, we ask that you create an account. When signing up, we will ask for registration information, including your name, employer’s name, mailing address, email address, and phone number. We will need this information to create your account so that we can contact you; allow you to access your, your employer’s, or your vendors’ information from anywhere on the same or a different mobile device or computer; and so that you can delegate, receive, and or complete assignments and/or tasks related to insurance claims.

In addition to your registration information, we collect other information about you, your employer, and insurance claims. We may collect the type of device you are using, your IP address, your location, and photographs from your camera or your gallery.

You will always have control over the information that you provide. We do not share your registration information for marketing purposes. We will never share your information with others for use that is not explained in this policy and without your consent.

If you have any questions, please contact us at legal@tymehook.com.

COLLECTION

When using Tymehook, we may collect information in a variety of ways. The information we may collect via the application and/or our website includes:

Account Information: When registering with Tymehook, we will ask for personal information, such as your name, employer, email address, residential and/or mailing address, phone number, and a password. You may have the ability to create a company account related to your employer and/or a personal account related to you as an individual. You may input this information directly to create your account or we may receive this information from one of your social media or email accounts, such as Facebook through Facebook Connect or Google.

Device Information: When registering with Tymehook, downloading Tymehook to a mobile device, and/or interacting with Tymehook with a mobile device and/or a computer, we may collect information about your device type, mobile or machine device identification, geolocation information, time zone, language setting, browser type, and IP address.

Usage Information: As you use our service, either or both from our application and website, we collect and store information that you provide via the application and/or website. Information can include policy numbers and claim numbers related to insurance claims; date of an incident; date assigned to any party part of processing and/or evaluating an insurance claim; deadlines for completing tasks related to an insurance claim; vendors’ and their respective contact information; tasks performed; start time and duration of tasks; geo-stamping related to tasks; photos, notes, and any data related to an insurance claim that may be determined as relevant by a field adjuster, independent insurance adjustment firm, insurance company, or any supplier therebetween.

Interaction with Tymehook: We may collect information about your interactions with the application and/or website while using our services. Interactions may include method of interaction (e.g., application or website); actions you take related to insurance claims; time, duration, and frequency of your activities on the application and/or website; and interactions with other users. We may use this information to improve our services and suggest services of ours provided by third-parties.

Location: When you download, register, or otherwise use the application and/or website to use our services, we may receive information about your device and location. This information may be provided by geolocation services through your device or a manually inputted location. For example, your location may be obtained through GPS, Wi-Fi, or cell site triangulation. Device and location information may be received and tracked either continuously or while you are using the application and/or website. We may integrate with Google Maps, Apple Maps, and other GPS technologies to enable location tracking, directions, time traveled, stops made, best routes, and other information related to the operation of the application and/or website and use of our services. We collect and track location of users to allow for associating activities of users to corresponding locations of users, to analyze locations as compared to activities and associated costs, and to identify discrepancies of tracked activities and corresponding locations.

Interaction with Other Users: You and other users of the application and/or website may share information with one another while using our services. Information may be related to insurance policies and insurance claims. Information may include policy numbers, claim numbers, incident dates, assignment dates, deadlines, name(s) of insured, contact information for parties involved in an insurance claim, tasks performed to evaluate an insurance claim, start time and duration of tasks, geostamps associated with tasks, photos and notes related to an insurance claim, and the like. We collect this information and allow it to be shared with other users so that insurance claims may be delegated by insurance companies to insurance adjustment firms and field adjusters for evaluation of insurance claims. You will always be in control of which users you send this information to when delegating, receiving, or completing an assignment related to an insurance claim.

Payment Information: Now or in the future, Tymehook may offer services at-a-cost. For example, there may be a monthly or annual fee associated with being a member of Tymehook. As another example, a premium service may be available which does not feature ads. If you choose to purchase one or more of these services, we will ask for payment information. Payment information may include your credit and/or debit card number and other card information, bank account information, and billing and contact details associated with the form of payment. For additional security purposes, you may be asked to provide additional identification information to confirm your identity that corresponds with the form of payment, such as your first and last name, address, phone number, last four digits of your social security number, birthdate, and/or a copy of an identification document.

Third-Party Integration: Tymehook may collect information about you from third-parties for improving our services, security, and support. Integration with third-party services is optional and your choice. For example, you may choose to integrate with Google or Apple maps, or Outlook Calendar and Tasks. If you choose to integrate with a third-party service, we may store one or more parts of your account information with the third-party service into your account with Tymehook. We will treat this information as if you entered it directly into the application and/or website while using our services.

Publicly Available Information: We may use publicly available information about you for providing support, addressing fraud or security concerns, and customizing your experience.

RETENTION AND USE

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application and/or website to: create and manage your account, create records of insurance claims, monitor and record your activities related to investigating and estimating insurance claims, comparing submitted invoices and/or costs for evaluating insurance claims to actual activities performed, and identifying discrepancies between actual activities performed versus submitted (e.g., invoiced) related to insurance claims.

We use the information collected from you to improve your user experience and continue improving our services. We may use your information to provide access to our services, give you access to your user history, customize your usage, provide customer support services, contact you to enforce any and all of our policies, prevent and mitigate any security issues including fraud or breach of security, compile anonymous statistical data and analysis for use internally or with third-parties, monitor and analyze trends to improve your experience with the application and/or website.

We may use your information to allow other users to find you, as a fellow user, on the application and/or website; allow other users to delegate and/or receive assignments related to insurance claims to you; and to see your data related to insurance claims. For example, a user related to an insurance company may search for you based on you or your employer’s name, phone, email, or even proximity in location. You may choose to accept invitations and assignments from other users and share information with one another via the application and/or website while using our services.

We will retain any data collected for as long as we deem it necessary and relevant. In certain instances, we may have to retain information indefinitely in order to comply with laws and regulations, collect fees, resolve disputes, investigations, enforcement of agreements or other actions required by law.

SHARING OF INFORMATION

We will not, without your permission, sell, publish, or share your personal information to third-parties for their marketing purpose.

We do share your some of your personal information (e.g., name, email, phone, profile picture); tracked and shared activities, including frequency, duration, and location; notes; and photos with other users that you approve to see such data, so that you may delegate, receive, and/or complete tasks related to insurance claims.

We do use third-party agents, subsidiaries, affiliates, and/or service providers to provide support for our services. For example, database management, cloud hosting, web and mobile analytics, image upload, and scanning. Third-parties acting on our behalf and given access to your personal information are obligated to abide by our privacy practices and cannot use your information for other purposes. Where permitted by law, third-parties may use data provided to them to improve their own services.

We may share some of your personal information with our business partners and clients to fulfill the aim of our services.

We may share your personal information with law enforcement, government officials, or other third-parties if Three Griffins, Inc. is obligated to do so by a subpoena, court order, or similar legal procedure, when it is necessary to do so to comply with law, or where the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of any or all agreements with Three Griffins, Inc., or as otherwise required by law.

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third-party. You acknowledge that such transfers may occur, and that the transferee may decline honoring commitments we made in this Privacy Policy.

We are not responsible for the actions of third-parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third-parties, you are responsible for contacting the third-party directly.

CHILDREN’S POLICY

Our services are intended to be used by users 18 years and older and in the insurance industry. If we obtain actual knowledge that we have collected personal information input from a child under the age of 18, we will promptly delete it, unless we are legally obligated to retain such data. We may collect information about individuals under the age of 18 during routine investigation of insurance claims and this information may be inputted and stored within the application and/or website while using our services by someone 18 years or older. All information required upon registration will be treated as though it was submitted by an individual 18 years or older. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 18.

COOKIES

We may use cookies, tracking pixels, and other tracking technologies on the application and/or website to help customize our services and improve your experience. When you access the application and/or website, your personal information is not collected using tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the application and/or website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Your device or browser may include “Do Not Track” (“DNT”) functionality as an optional setting. DNT allows you to express your preferences regarding tracking by advertisers and other third-parties. We will continue to operate as described in this Privacy Policy, and not respond to a DNT signal.

OPTIONS REGARDING YOUR INFORMATION

Account Information: You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you register your account with the Application and/or Website
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third-party directly.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

CALIFORNIA PRIVACY POLICY

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/privacy-laws.

This portion of the Privacy Policy applies solely to visitors, users, and others who reside in the State of California. We adopt this Privacy Policy to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California Privacy Laws.

Information Collected: We collect information that identifies, relates to, describes, references, is capable or being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected and not collected the following categories of personal information from consumers within the last twelve (12) months:

Collected Categories of Personal Information

  • Category A: Identifiers

    Examples: Name, postal address, Internet Protocol address, email address, phone number

  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

    Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

  • Category F: Internet or other similar network activity

    Examples: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

  • Category G: Geolocation data

    Examples: physical location or movements, time of arrival to a location, duration spent at or arriving to a location.

  • Category H: Sensory Data

    Audio, electronic, visual, thermal, olfactory, or similar information.

  • Category I: Professional or employment-related information

    Examples: Certifications, occupation, employer information.

Not Collected Categories of Personal Information

  • Category C: Protected classification characteristics under California or federal law

    Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

  • Category D: Commercial information

    Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • Category E: Biometric information

    oExamples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

  • .
  • Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))

    Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

  • Category K: Inferences drawn from other personal information

    Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Use of Personal Information: We may use or disclose the personal information we collect for the business purposes as explained under “RETENTION AND USE” earlier in this Privacy Policy.

Sharing Personal Information: We may disclose your personal information to a third-party for a business purpose and to other users of our services for delegating, receiving, and/or completing assignments in Tymehook. When we disclose personal information for a business purpose, we enter a contract that describes that purpose and requires a recipient to keep that personal information confidential and not use it for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Category F: Internet or other similar network activity
  • Category G: Geolocation data
  • Category H: Sensory Data
  • Category I: Professional or employment-related information

We disclose your personal information for a business purpose to the following categories of third parties:

  • Our clients (e.g., other users) or their agents for which you have engaged in a business relationship via the application and/or website.
  • Service provider.
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide you.

In the following twelve (12) months, we have not sold any personal information.

Access to Specific Information and Data Portability Rights: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose.

Deletion Request Rights: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

1.Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

2.Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

3.Debug products to identify and repair errors that impair existing intended functionality.

4.Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

5.Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).

6.Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

7.Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

8.Comply with a legal obligation.

9.Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights: To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by email at legal@tymehook.com.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response and Timing Format: We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to the registered email associated with the account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you use of our services.
  • Charge you different prices or rates for our services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you with a different level or quality of services.
  • Suggest that you may receive a different price or rate for services or different level or quality of services.

Changes to Our Privacy Policy: We reserve the right to amend this Privacy Policy at our discretion and at any time. The date this Privacy Policy is updated is identified at the top of this policy. You are responsible for periodically visiting the Privacy Policy via our website or application and checking for any changes.

CONTACT US

If you have any questions or concerns with respect to our Privacy Policy, please contact us at:

Tymehook Accountability
legal@tymehook.com
11924 W. Forest Hill Blvd. Suite 10A-203
Wellington, FL 33414